Last Updated: [27April2026]
This private policy is applicable to the customers of the Rebenik group of Wholesaling and Retailing and the people which are visiting to our official website .
1. Introduction
Welcome to Rebenik
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website [https://www.rebenik.in/].
2. Information We Collect
a. Personal Information
Full Name
Email Address
Phone Number
Shipping & Billing Address
Payment Details (secured via payment gateways)
b. Non-Personal Information
IP Address
Browser & Device Information
Website usage data
3. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Send order updates and promotional offers
Improve website performance and user experience
Prevent fraud and ensure security
4. Sharing of Information
We do not sell your data. However, we may share it with:
Payment gateways (for secure transactions)
Delivery partners (for order fulfillment)
Legal authorities if required
5. Cookies Policy
We use cookies to:
Improve website functionality
Remember user preferences
Analyze traffic
You can disable cookies in your browser settings.
6. Data Security
We use industry-standard measures to protect your data, but no online system is completely secure.
7. Your Rights
You can:
Request access to your data
Ask for correction or deletion
Opt out of marketing emails
Contact: [support@rebenik.in]
8. Third-Party Links
We are not responsible for external websites linked on our platform.
9. Legal Compliance
This policy complies with the Information Technology Act, 2000 (India).
10. Contact Us
Email: support@rebenik.in
Phone: 9643402742
Address: E-16/1112, Shri Ram Complex, Tank Road, Khalsa Nagar, Bapa Nagar, Karol Bagh, New Delhi Delhi, India
1. General
By using our website, you agree to follow these terms. If you do not agree, please do not use our services.
2. Products & Pricing
All products are subject to availability
Prices may change without notice
We try to display product colors accurately, but slight variations may occur
3. Orders
Orders are confirmed only after successful payment
We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity
4. Payments
We accept payments through secure third-party payment gateways. We do not store your card details.
5. Shipping
Orders are processed within 4-5 days
Delivery time depends on location
Delays may occur due to external factors
6. User Responsibilities
You agree not to:
Use the website for illegal activities
Provide false information
Attempt to harm website security
7. Intellectual Property
All content (logos, designs, images) belongs to Rebenik and cannot be used without permission.
8. Limitation of Liability
Rebenik is not responsible for:
Delays caused by shipping partners
Minor product variations
Loss due to misuse of the website
9. Governing Law
These terms are governed by the laws of India.
1. Return Policy (3 Days)
Customers can request a return within 3 days of receiving the product
The item must be:
Unused
Unwashed
In original packaging with tags
2. Non-Returnable Items
Used or damaged products
Items without tags
Products purchased during clearance sales (if applicable)
3. Refund Process
Once we receive and inspect the product, refunds will be processed within 5–7 business days
Refund will be issued to the original payment method
4. Exchange Policy
Exchanges are allowed only for size or defective items (subject to availability)
5. Return Shipping
Customers may need to bear return shipping charges unless the product is defective or incorrect
6. How to Request a Return
To initiate a return:
Email us at [support@rebenik.in]
Provide Order ID and reason for return
7. Damaged or Wrong Product
If you receive a damaged or incorrect product:
Contact us within 24 hours of delivery with photos for quick resolution
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation
Orders are not processed on Monday or public holidays
You will receive an order confirmation and tracking details via email/SMS
2. Shipping Timeline
Metro Cities: 3–5 business days
Other Locations: 5–7 business days
Delivery timelines may vary due to external factors like weather, logistics delays, or high demand
3. Shipping Charges
Shipping charges (if any) will be displayed at checkout
Free shipping may be offered on selected orders or promotional offers
4. Order Tracking
Once your order is shipped, tracking details will be shared
You can track your order using the courier partner’s website
5. Delays in Delivery
Rebenik is not responsible for delays caused by:
Courier partner issues
Natural disasters or unforeseen circumstances
Incorrect shipping details provided by the customer
6. Incorrect Address
Customers must provide accurate shipping details
Rebenik will not be responsible for failed deliveries due to incorrect information
7. Delivery Issues
If your order is:
Not delivered within the expected time
Marked delivered but not received
Contact us immediately at support@rebenik.in or 9643402742 for assistance
1. Order Cancellation by Customer
Orders can be cancelled within 24 hours of placing the order
Once the order is shipped, it cannot be cancelled
2. How to Cancel
To cancel your order:
Email us at support@rebenik.in
Provide your Order ID and reason for cancellation
3. Refund for Cancelled Orders
If cancelled successfully, the refund will be processed within 5–7 business days
Refund will be issued to the original payment method
4. Cancellation by Rebenik
We reserve the right to cancel orders in cases such as:
Product out of stock
Pricing or technical errors
Suspected fraudulent transactions
In such cases, a full refund will be issued
5. Non-Cancellable Orders
Orders cannot be cancelled if:
They have already been shipped
They are part of special or limited-time sales (if applicable)